View from the Hill

CILIP Merger: From CoFHE and UC&R to ARLG

Last week I was at the first joint London event run by ARLG, CILIP’s newly-formed Academic & Research Libraries Group. The group has been created by a merger between CoFHE and UC&R (respectively Colleges of Further & Higher Education, and University, College and Research).

The evening was kicked off by Anne Rowlands, co-Chair of the national ARLG committee and Annie Mauger, Chief Executive of CILIP, who introduced the background to the merger. Anne outlined the increasing overlap between the two groups, particularly now that Colleges are being given the opportunity to offer foundation degrees. She also sketched out the ongoing merger process and the next steps in consolidating the committee and regional groups.

Annie covered the wider CILIP context. Observing that the ARLG is now the largest group in CILIP and represents the largest membership cohort, she praised both CoFHE and UC&R for recognising their productive synergies, and being the pilot for future mergers and consolidation.

The remainder of the evening consisted of two lightning talks highlighting examples of success stories from both the FE and HE sector. The intention of combining cross-sectoral talks is to introduce the audience to diverse issues with common areas of interest.

Genevieve Clarke from the Reading Agency and Stephen Wickens from Westminster Kingsway College jointly showcased the success of The Reading Agency’s Six Book Challenge with a group of the College’s ESOL students. Ella Mitchell from the University of East London (UEL) closed the evening with her presentation on the award-winning UEL Info Skills website which supports undergraduates through identifying, finding, evaluating and referencing information.

As a pilot or launch event, attendance could have been a little higher. However I sense the newly-merged ARLG is still finding its feet. If only from the evidence of the evening’s speakers, and similar UC&R events over the last couple of years, the HE/FE sectors are leading the way in innovation and creativity in the information profession, and their activities should be followed closely by their colleagues in other sectors. I look forward to seeing the ARLG programme of events over the rest of the year. 

- Donald

The Future is Bright, the Future is...

I was back at the Royal Society of Chemistry in Burlington House yesterday to take part in the Chemical Information And Computer Application Group's (CICAG) event about the future of the chemical information profession. In the beautiful Science Room, the delegates sat at round tables which allowed for lots of interesting discussion after each session.

Dr Sandra Ward started the day in style giving us her Long View of the chemical (& wider) information world. The two best things I'll take from listening to Sandra are her framework for valuing a service and the wonderful phrase "optimistic curiosity" - in Sandra's words, a key skill of the information professional. She also got us thinking about what opportunities there are in your organisation. On our table we looked at the small opportunities that we could facilitate for our own development.

Next up was me. I was invited by Stephanie North to give the recruiter's view of the market. My theme was Maximising Your Impact. I'm very grateful to everyone attending for throwing themselves whole-heartedly into all the group exercises. It's a good thing for a facilitator to have trouble breaking through meaningful discussions!

After a delicious lunch and a thwarted attempt to get some fresh air (the air was a little too moist for my liking), we heard from Pam Toplis who spoke about setting up as an independent information specialist.

Our last speaker was Joanne Thomson (@chemicalscience) who talked us through the RSC's publishing pipeline, from acquisition to delivery. Not only was I impressed by the breadth & depth of their output, but it was fascinating to hear Joanne describe their processes and the expertise of the team. One stat that stood out for me was that ChemComm journal rejects 60-70% of their manuscript submissions. It feeds into Joanne's point that good usage stats on their products = better sales = more content submission = good usage... you see how this works! I really liked one of her closing slides which asked "what makes our people succeed?" The answer is "a shared vision". She's right - having a diverse team with differing experiences is wonderful but you need to work for the same goal.

Stephanie North chaired the meeting and asked us to finish up by completing the ... in the title of the event. The theme of discussion on our table during the day had been personal development - we comprised a PhD student, a first professional post subject librarian & a many-years-in-the-job subject librarian and also someone about to set up their own business. How did we finish it? Well, what is an info pro if not curious? And I am determinedly optimistic, so...

The future is bright, the future is ours to shape.

- Suzanne (@suzyredrec)

Books? Why bother? Anne Welsh at LIKE35

Anne Welsh’s presentation at LIKE35 last night was an author’s view of book publishing. Her opening gambit was why bother to try writing a book in the digital age, when so many other possibilities are available for making your ideas public. As a professional cataloguer, her next question was why write a niche book on a niche professional area particularly when, as a friend of hers pointed out, the entire career structure of the stereotypical cataloguer is based on being completely ignored by everyone.  Anne succeeded in answering all these questions in a highly entertaining and absorbing manner, and against all my instincts I found myself quite disappointed not to have won a copy of her new book Practical Cataloguing: AACR, RDA and MARC21 (Facet Publishing, March 2012) in the raffle at the end.

Practical Cataloguing co-authored with Sue Batley has been written at a time of transition in international cataloguing.  It aims to provide cataloguers and students with a background in general cataloguing principles, the current code (AACR2) and format (MARC 21) and the new Resource Description and Access standard (RDA). It also aims to provide library managers with an up-to-date overview of the development of RDA in order to equip them to make the transition. 

As an academic (she teaches cataloguing and historical bibliography at UCL Department of Information Studies) Anne has a vested interest in getting her work formally published – both her career progression and the future of her department depend upon an accredited publication stream. Moreover, as those involved in Information Literacy teaching will know, anyone approaching academic/professional research must be aware of the hierarchies and cycles of publishing: books and peer-reviewed articles, with their extended publishing gestation periods have the intellectual authority that more ephemeral media lack. 

Anne has nonetheless written the book with a strategic eye on her audience and her professional community – and this is one of the lessons she had for aspiring authors. She is quite clear that she intends this to become the standard UK textbook in this field, picking up where John Bowman’s Practical Cataloguing left off, and advance orders indicate that it will be taken up widely in teaching and professional practice.

Anne was also keen to address the issue of printed versus digital media.  There is some evidence that undergraduates may still regard printed books as more authoritative than their Kindled equivalents, although portability is one of many factors steering them towards e-formats. Professional textbooks in particular are nonetheless an obvious choice for digital production, the importance of versioning for practitioners being one of many benefits.

This all makes dry work of what was an extremely engaging talk at the Crown Tavern. I still have slightly alarming memories of Tuesday morning Cat.&Class. seminars at UCL in the early 1990s with the McIlwaines. Anne Welsh blows the cobwebs off the subject and makes us laugh in the process – no mean feat.

- Donald.

Successful networking: A case study

We are delighted to introduce this post by Lena Roland, another of our guest bloggers, who shows us how to make the most of a networking opportunity:

I recently attended a Sue Hill Breakfast Briefing at Roast. Over a breakfast of egg and Marmite soldiers a group of 12 Information Professionals discussed some of the pertinent issues facing our profession such as data security and that old chestnut: adding value.

Above and beyond this lively and relevant discussion I surreptitiously took my seat next to a Research Specialist in the legal sector.

Having swapped business cards I later made contact with Lisa via LinkedIn. I explained that I was keen to apply my information and research expertise in other sectors, particularly the legal sector. I went on to explain that although armed with a recently acquired MSc qualification thus far I have been unable to secure an interview as a legal researcher. A lack of knowledge of the specialist legal databases such as Westlaw was my barrier to entry. Although frustrating, it is also an understandable situation.

Quite simply I asked Lisa for her advice and guidance. Perhaps she might know of any contacts who may be looking for a temp? Much to my surprise (and delight) Lisa kindly suggested I do unpaid work experience in their department for a few days. This was more than I expected and of course I did not hesitate to seize the opportunity that was presented to me. Not only did this experience enable me to gain experience of the key databases, I also developed an understanding of the legal terminology as well as the types of information required by the fee earners. It was also helpful to get a feel for the law firm culture.

In return I was able to advise the team on some major, yet often obscure sources of free business intelligence. In my experience it is often this type of data that can make the difference to winning a new business pitch or not. Delivering unique insight can make a company stand out from its competitors by looking beyond the obvious.

I now feel more confident to apply for work in a law firm. I'm by no means an expert, but I certainly have a good understanding of the databases, and I hope by doing voluntary work I have shown good enthusiasm for the sector.

All in all, it was a mutually beneficial experience. I was genuinely touched by my fellow information professionals' willingness to help me advance my knowledge of another sector, and everyone in the team made me feel very welcome. It just goes to show what can happen from attending these events, by seizing an opportunity, and of course by being fortunate enough to meet generous and open people. I hope one day I will do the same for someone else!

- Lena Roland can be found on Twitter @rolandreckons

Having a Voice

Breakfast on Thursday 8 March started with discourse on a diverse selection of good (and not so good) issues currently affecting the working lives of those present. The depth of the discussion which was wide ranging doubtless reflected the excellent mix of new and familiar faces.

Once the last morsels had been cleared from our plates we moved to how communication within the work place can affect not just our own job, but also the general way in which those same organisations are represented to the outside world.

One of our number had worked on an extended contract within a major government department where the research and writing output went directly to a Portfolio Minister and thus garnered an intense perception of personal job satisfaction and value. A solo researcher within a smaller organisation felt that being the focus for all queries created an exceptionally interesting job. These positive views were countered by some who felt that reporting to a far flung city in another country distanced the value of work done as well as the effectiveness. This mirrored another who felt that reporting into a manager in the office next door was no better, as that individual didn't understand information nor want to manage and this had a similar effect.

Lots of positive suggestions came to the fore: attaching yourself to high fliers, forging positive relationships in all areas of the business, demonstrating value, maintaining high visibility and engaging people to let them know your value and skill mix. 

We went off pondering two final questions. Why does breakfast taste better when the sun shines? And is hierarchy based on ego?

Sue H with able assistance of Donald Lickley.

"Technology is a tool - it is only as good as the leadership"

It took me a while to remember why I'd set my alarm so early this morning. I'm glad I figured it out and made my way to Roast for our networking breakfast as it was jolly good company and conversation.

Social media was the main topic of conversation whilst we were tucking into our delicious food. Some organisations are embracing the functionality that new technologies can bring, others are holding back. Managing risk in this area is a high priority. Giving staff a thorough understanding of the implications of their actions/words/Tweets is a vital step.

Some broader questions raised throughout the meeting included: How do you add value when your users have access to the same information? Would you introduce yourself and your service to other parts of the organisation who don't know you? What is the true cost of bad information management? Has your service become a process that is administered rather than delivered?

And my personal favourite question - "weren't we supposed to be paperless by now?"

- Suzanne

 

Maintaining the value of professional qualifications in the midst of recession: CPD25 Development Day pt.3

Thanks to our third guest blogger, HJ McQuarrie from University of Westminster, for this thoughtful contribution on the CPD25 Development Day.

The Career Development Day for Library and Information Assistants organised by CPD25 has become a popular event, making regular appearances in the programme. Having been pipped to the post by other eager assistants last year I was very pleased when I managed to get a place.

The aim of the day was to give paraprofessionals an insight into a variety of careers, to give honest advice on getting your foot in the door, and to arm us with basic skills and ideas that will make our applications and CVs stand out.

The event had the secondary theme of ‘Current trends in Higher Education and the Future of Library Services’ to prepare us for very competitive application processes. Information workers have been hit hard in the recession. As we are often found working quietly within large organisations our work can be mistakenly seen as a ‘back room process’ just waiting to be trimmed down. Public libraries in particular have been hit hard, and academic libraries are currently undergoing a drastic makeover aimed at increasing efficiency.

For paraprofessionals, the decision to pursue professional qualification and move up the career ladder is one that must now be made in light of these changes. The job we had once hoped for may no longer exist in the form we had known it. The landscape of the information world is changing – are we prepared?

The day’s speakers came from a variety of backgrounds and had experienced qualifying and job hunting during this increasingly precarious climate. Their stories contained valuable lessons and warnings, but also great success and job satisfaction.

Our first speaker, Robert Hall, is Director of Library Services at Kings College London. Having previously worked at Southbank University he was able to describe the effect of rising tuition fees on students’ expectations of university services and how our roles are changing to reflect their changing needs and demands. Information workers in HE have been adapting their services to accommodate new learning and teaching practises - including VLE (e.g. Blackboard) and distance learning – and as our departments restructure, the librarian jobs that we have been aspiring to have changed too. Robert Hall’s lead presentation set the tone for the day perfectly by rationalising the changes.

Our second speaker, Karyn Stuckey, is a Special Collections Archivist for the architects, Foster and Partners. She gave insight to information work in the private sector, where the roles can be slightly more unusual and defined differently from the public sector. She suggested that this can be because private companies may not have a longstanding dedication to record keeping in the way that some traditionalist information workers can do! Stuckey’s work history was varied and interesting, comprised of both permanent positions in reputable archives and temporary project posts. Her story contained lessons for all of us who are faced with a tough jobs market and the possibility of temporary employment and slightly unorthodox positions.

The third speaker, Helen Williamson, had been working at the Horniman Museum since qualifying, first as a library assistant and now as the librarian. The recession hit during her studies and finding work in the museum sector became difficult. She fought a long and difficult battle to promote the library within the museum, organising educational visits and contributing material to exhibitions. She also came to compromises with practical changes in the library to save money, such as restricting public access. Williamson’s story was a fantastic example of why it is important for information workers to constantly promote the worth and relevance of our profession during a difficult economic climate.

Our final speaker was a current Information Science student, David Pearson, who spoke about his experience of balancing part-time study with full-time work. Pearson spoke in depth about the benefits of the course to his current work in SOAS library and why now feels that the qualification is a valuable one – an opinion he admits he did not have during his 10 years of paraprofessional work at SOAS.

The morning’s speakers were followed in the afternoon by a far more practical few hours with Donald Lickley from Sue Hill Recruitment. With two decades of experience working in libraries and another 10 years of HR and recruitment support for information workers he was well-equipped to speak with us about expanding our skill sets, job applications, CVs, and interviews. The afternoon was lively as attendees took on the advice from the morning’s speakers and considered the possible routes that Lickley’s advice could take them on.

The entire event was definitely a useful one to attend. Many paraprofessionals find themselves in assistant roles for years as they save money for tuition fees. Indeed there were some of us in the room that had begun to feel like it might just not be worth it. However the success of this event was in its anecdotal approach. The speakers, from their range of backgrounds and in their wonderful range of jobs, inspired many of us once again and reminded us why we wanted to become information professionals. They all proved through their stories that with ingenuity, open-mindedness, and determination, it is possible to enjoy working in the profession despite the murky economic climate.

- HJ McQuarrie

Loving libraries and telling the world: CPD25 Library Assistants' Day pt.2

Our second guest blogger from last week's CPD25 Development Day is Nicola Cook, Library Assistant at the Wellcome Trust. It's always great to hear that someone is inspired and ready for action from an event like this - take it away Nicola!

I attended CPD25: Career Development Day for Library & Information Assistants for a number of reasons. The main aim was  for a reaffirmed sense of value for the career I had unintentionally embarked upon nearly 7 years ago,  as well as to discover how I can  push myself forwards and progress upwards in a constantly evolving sector.  Unsurprisingly and positively, CPD25 gave me exactly what I’d wanted. Since I graduated in 2010, I must admit I have easily avoided the daunting prospect of thinking about my future. To make the decision to whole-heartedly focus on what I want to be now means that maybe I have finally grown up…

The day was divided into 4 parts. Keynote Speaker Robert Hall began by discussing the current trends in the socio-economy and how they are affecting Higher Education, Universities and academic libraries  as well as how the role of the librarian needs to adapt to these changes.  I was most interested in how the academic library, much like the university itself, is becoming more business-like, increasingly money-driven and associating itself with consumable culture.I don’t think that this is necessarily negative, in fact it ensures the library does not segregate itself from the ‘real world’ and maintains its importance, relevance  and high standards of (customer) service.

The hardest part, for me, was concentrating on taking away the most relevant pieces of information to relate to where I am working now and where I’d like to be in the near future.This  proved to be a little challenging as I work in an academic research library that is not in a university, but instead is part of a research institution and collection, and the latter I’m still unsure of.  Helpfully however, the case study speakers covered the broad spectrum of libraries and information services and I genuinely could learn from the enthusiastic museum librarian Helen Williamson, the unconventional archivist Karyn Stuckey and the self-titled reluctant librarian David Pearson.  David is a  current Masters student and was refreshingly honest about combining study and work.

As  a Library Assistant who has not yet embarked upon a postgraduate professional library qualification (but knows exactly where they would like to study,) it was beneficial to hear of the disparate routes into success in the Information/Library sector.  It was useful to learn of the importance of collaboration, self-evaluation and promotion and utilising the digital technologies employed in libraries to enhance our own careers.  Using the web to document and audit achievements and research, be it with a blog, twitter or even Facebook, is increasingly important as a form of mass communication to reaffirm the importance of libraries, and the skills of the librarian, at a time when their value is being questioned in the public arena.

The day was rounded off with Sue Hill Recruitment consultant Donald Lickley who guided us through our skills, possible careers outside the library walls and advised us on effective CVs, applications and (the dreaded) interviews.  It was participatory and took us out of our comfort zones, but allowed questions to flow and doubts and concerns to be addressed.  SHR was the first agency I signed up to when I moved to London.  Their consultants sourced out part-time work in public libraries for me during university,  as well as for the job that I am working in now.  The emphasis was on selling ourselves, marketing our skills and providing a real approach to applying for jobs in the current economic situation – all of which simply boils down to the basic fundamentals of continuing personal development; working collaboratively, actively engaging in professional networks, seeking out mutually beneficial opportunities exploiting technology and being willing to keep on learning to stay one step ahead.   It is becoming increasingly obvious that a career in the Information sector will continue to be  rewarding just as long as you put in the effort to gain the reward.

Thanks to all of the speakers of CPD25 who have (slightly) diffused my fears of the future and left me loving libraries and wanting to tell the world (wide web) about them…

- Nicola Cook

Should Information tip the scales on the balance sheet?

Our Friday breakfast discussions highlighted the importance of online content strategy being understood and supported by everyone in an organisation, in particular at CEO and board level.  Information, unlike a warehouse full of product or work in progress, is invisible and often not recognised or valued as asset.  In the current climate the easily recognised costs of organised access to information are often being cut (the information managers) thus indirectly adding to the cost of ensuring that those who need it can find and identify the appropriate information.  This becomes even more difficult in a global organisation where the cultures may differ and local management have a differing view.  Corporate memory is an eroded value asset.

Equally having a sound information or online content strategy can bring benefits that outstrip information forced into an IT infrastructure that doesn't always fit the need of the users or the organisation.  One delegate mentioned that the corporate ethos of "make search work" was somewhat at odds with several thousand users developing their own mini libraries on local servers without understanding the need for globalised sharing.  This led another delegate to make the point that in their company people only admit where their information stored is if it appears they may lose it or lose access to it.

Risk is always an issue.  Users expect the keepers to circumvent the rules put in place by IT or even to try and bypass contractual limitations. The security of information in the cloud was seen as uncertain - sanctioned by some employers and feared by others.  Social Media is still blocked in certain types of organisation and consequently people use their own personal devices more and more.  This is something that mobile and home working tends to take advantage off.  Providing accessible access to internal information but encouraging staff to provide their own space, PCs and devices cuts overheads whilst at the same time giving risk management a higher profile as organisations try and balance security, access and reputational management.

Intriguingly cultures differ within the same types of organisations and recent co-operation between public organisations has brought that into perspective.  Of three local authorities moving to shared services one has everything outsourced, directly opposite to another where everything is done in-house whilst the third has a mix of both.  Change needs driving from the top down but you often still need information people to make sense of it.

Above all the ability to make a decision (be it right or wrong) is vital as failure to make decisions invariably causes damage and can stall progress.  In a tracked programme of change, four months of 13 months was attributed to failure to make appropriate decisions.  A valuable aid going forward has been to run risk registers alongside the process thus facilitating better decision making.

Asking delegates present to outline the biggest changes they had seen in the last five years brought forth growing user expectations, outsourcing (justification and value), mobile technologies, ways of working, lack of boundaries, globalisation ideology and keeping up with the pace of technological development and concepts.  The final comment brought a wry smile from all those present; "SharePoint is not the answer!"

Sue H

Career Development at the Coalface: CPD25 Library Assistants' Day pt.1

I thought I was being a bit cheeky when I asked for a guest blogger from the CPD25 Career Development Day last week, so I was bowled over when no fewer than six people came forward!  We'll be blogging all of their versions of the event as they come in.  Adam Ray, Library Assistant at the Foyle Special Collections Library, King's College London was first past the post with his contribution, so over to you Adam.

Twenty-five enthusiastic Library Assistants from Higher Education institutions across the south-east gathered at Birkbeck College for a Career Development Day on Thursday 16^th February 2012.

A range of speakers introduced topics and responded to the questions of delegates, some of whom had completed a professional qualification in library science, and some of whom were considering attending library school in the future.

The keynote speaker, Robert Hall, Director of Library Services at King’s College London, introduced the day with a talk addressing the role of the librarian within current trends in higher education. These included how librarians’ roles are becoming more mobile and responsive: instead of a student having to come to a defined area of the library to have their query addressed, librarians now move around a building (in a process known as roving) and proactively seek to answer customer questions, thus improving the student experience and perceptions of service within the library.

Also on the agenda was the move towards a student centred hub within libraries – an area not restricted by dealing with only one kind of enquiry but somewhere that students can go to ask questions of staff relating to wider issues of being a student, such as fees and funding, or obtaining relevant documentation. Within this new varied environment there is, of course, still the facility to speak to a subject specialist, study alone or within a modernized group study area.

The need for collaboration between higher education institutions, in for example, procurement initiatives was also addressed. Librarians, particularly in these tough economic times were encouraged to behave with business acumen.

Karyn Stuckey addressed the delegates in regard to her work as a Special Collections Archivist at the renowned architects, Foster and Partners. Necessarily more secure than a traditional library archive (due to the need to protect intellectual property and to protect the security of some of the famous buildings they have designed) her work within this corporate environment sounded both fascinating and challenging. Karyn dealt with the digital preservation of architectural plans and also had to gently encourage her fellow staff from outside the archive to be gentle with some of the physical items she looked after and provided for them!

Helen Williamson detailed her dramatic and exciting rise from Library Assistant to Librarian at the Horniman Museum. Threatened with redundancy, she embraced the challenge of promoting the library in difficult times by making her colleagues aware of the material it housed and the advantages of using the library. She had succeeded in both heightening the profile of the library within the museum (books were now being displayed in the exhibitions) and if her positive and enthusiastic presentation was anything to go by, the library was in great hands for the future!

The experience of David Pearson, Subject Librarian at SOAS and currently in his second year of an MSc in Library Science at City University surely encouraged the prospective library school delegates in the audience to undertake such study. He detailed how he was tailoring his study to fit his workplace role – to the benefit of both; and that, although he had to carefully manage the time he devoted to study, he was very much enjoying the intellectual challenge.

Michael Martin, Adviser for Qualifications and Professional Development at CILIP further emphasised the value of a professional qualification and how a Chartership qualification could also be an asset to library professionals. He explained how CILIP membership benefitted members in terms of providing continuing professional development, networking opportunities and also allowed the organization to effectively represent library and information professionals effectively.

Delegates, having listened attentively to the speakers, were now encouraged into action by Donald Lickley of Sue Hill Recruitment. The roles and skills of delegates were discussed, and this led into discussions of how these experiences and proficiencies could effectively be sold to prospective employers. He encouraged delegates to be aware of the diverse range of opportunities open to information professionals, even within these economically straitened times. Valuable information was imparted as to where to look for these vacancies (as well as Sue Hill Recruitment!) that ranged from Football Researcher to Execution Manager(!) and how to give oneself the best chance of success, in terms of honing the contents of an application form and handling oneself at interview.

An informative and useful day was had by all. With thanks to the CPD25 staff for their hosting and setting up of the event.

- Adam Ray